Also all the photos are only from the penthouse suite. Now the remainder of my review will be directed towards this penthouse suite not my prior dirty 2 bed suite. I decided to book the nicest (most expensive) suite that the resort offers, the 2 bedroom marina view penthouse suite with balcony.

I went to the front desk and told them the room was dirty and that I wanted a nicer room and was willing to pay more to upgrade. We checked into a 2 bed suite that was filthy, there were even leftover false eyelashes form the last guest on the towels that the cleaning staff just left, the walls were all banged up and it smelt bad in the room. My wife and I along with our 2 young kids stayed at the river rock this August (2022). It’s been a few years since returning and I have to say this place is not the same as it used to be. I used to stay at this hotel almost weekly years ago and have stayed here many many times.

I’m writing this review after several unsuccessful attempts to contact management. all the negative reviews on TripAdvisor is 100 % truth ! so check it out and think twice before you make any booking ! again different strokes for different folks, maybe I am too fussy ! but I will tell and write it like it is ! I used love these resort for their quality Buffet, friendly professional staff and management, Can Do Attitude, Clean comfortable rooms to stay, and I was a Salon Prive member for long time, since the Covid hit, sorry to say and see this resort still not recover yet, sad to say going down hill every day, Buffet only open limit day and time, so expensive for dinner, around $50, poor quality, the casino flour not packed at all, yes, you do get few crowds only few hours, it is nothing compared to the crowds that used to visit, I check in for their $100 (Elite Player ) room special for two nights in the South Tower, long walk from the Lobby and casino, I were FLABBERGASTES to seen the room so dusty, dirty bed sheet, smelly pillow, rooms very small for two queen sizes bed, the worst I see is the dirty bathroom with dirty towels left by the last guest, only ONE shampoo on the tray, no towels stocking up, a four star resort worst them a highway motel, try to call the Front desk and the Housekeeping ZEARO answer, no one pick up the phone and I will not book any room for myself or my oversea business client, the only saving grace is only five mints to the airport on Sky train.

River rock casino resort reviews